Shipping & Delivery Policy
Welcome to Zigar Official (hereinafter: "the Company"). We are committed to ensuring that your luxury accessories are delivered to you in the fastest, safest, and most secure manner possible. This Shipping Policy is governed by and construed in accordance with the Israeli Consumer Protection Law, 5741-1981, and the Israeli Contracts Law.
Order Processing Time
All orders are processed, packed, and dispatched within [1–2] business days, commencing on the business day following the final transaction approval by the credit card company or clearing service provider (and not from the moment of order placement).
Orders placed on Fridays, Saturdays, holiday eves, official Israeli holidays, or official days of rest will be processed on the following consecutive business day.
Shipping Options, Rates, and Delivery Times
The Company offers several shipping methods for your convenience:
Shipping MethodDelivery TimeRateNotesExtra-Premium Shipping(Same-Day)
Same business day (for orders finalized before 12:00 PM).
[X] ₪Available in Gush Dan and the Central Region only (subject to the designated locality list at checkout).Express Courier to Your Door[2–3] Business Days[X] ₪Free of charge for orders exceeding [X] ₪.Self-PickupBy prior coordination onlyFreeFrom our official pickup point located at: [City/Address].
Definition of Business Days and Geographical Limitations
Business Days: Do not include the day the order was placed, Fridays, Saturdays, holiday eves, official holidays, and official days of rest in Israel.
Remote Localities: Delivery times to remote localities (including but not limited to: Eilat, the Arava region, localities beyond the Green Line, the Golan Heights, and conflict-zone localities) may be extended by an additional [1-2] business days beyond the timeframe stated above.
Security Restrictions: Delivery to areas with security sensitivities or physical access restrictions is subject to the approval of the third-party courier company. In the event that the courier company refuses to deliver to the requested address due to security directives or severe weather, the Company will contact the customer to arrange an alternative address or self-pickup, and the business days count will reset from the date the new address is confirmed.
Shipment Tracking and Transfer of Risk
Once your package dispatches from our warehouse, a tracking link along with the courier company's details will be sent to the email address provided during checkout.
Ownership and risk of loss or damage to the products shall transfer to the customer upon physical delivery to the customer (or anyone on their behalf) at the designated address, or upon signature of delivery. The courier company’s delivery confirmation log shall constitute conclusive evidence of proper and complete delivery.
Gift Mode Shipments
If the order is marked as a "gift," the products will be packed in the Company's official Executive Gift Box and delivered to the recipient without any invoice or price breakdown inside the package.
The official tax invoice will be transmitted via email to the buyer only. The buyer bears full responsibility for the accuracy of the recipient's details, address, and availability to accept the delivery.
Limitation of Liability (Force Majeure)
The Company shall not be held liable for any delays in delivery or non-delivery resulting from Force Majeure or circumstances beyond the Company's reasonable control. This includes, but is not limited to: acts of God, war, hostilities, military operations, national emergencies, strikes, lockouts, pandemics, extreme weather conditions, national communication or cyber failures, or delays directly caused by the third-party courier service. In such events, the Company will make reasonable efforts to mitigate the delay, but such occurrences shall not constitute a breach of contract or entitle the customer to any compensation.